CTN IV-VXCARE Automate VX Care Premium Support for Automate VX Series 2 Processor and Dedicated Crestron 1 Beyond Cameras (if applicable, price per processor per year)

Crestron Automate VX Care (IV-VXCARE) is a subscription support plan available for purchase for terms of one year or longer in connection with the purchase of Automate VX System Series 2 or later processors, including the Automate VX2 Standard (IV-SAM-VX2-S) and Pro (IV-SAM-VX2-P) systems, as well as dedicated Crestron 1 Beyond cameras.^{1, 2, 3} The term of coverage under an active Automate VX Care subscription plan may be extended for a total period of up to five (5) years from Crestron's shipment of an eligible Automate VX System Series 2 or later processor. This extension is available by purchasing additional subscription terms prior to the expiration of an active Automate VX Care subscription plan.

The Crestron Automate VX Care subscription provides the benefits described below for the covered Automate VX System Series 2 or later processor and dedicated Crestron 1 Beyond cameras:

24/7 Live Support with Optional Cloud Connection
Crestron Automate VX Standard Care provides 24/7, year‑round live remote support with a dedicated Automate VX support team.

Extended Hardware Warranty
The purchase of Crestron Automate VX Care extends Crestron’s standard limited warranty coverage period for an eligible Automate VX System Series 2 or later processor and dedicated Crestron 1 Beyond cameras from three (3) years to a period of up to five (5) years from the shipment date.^{1, 5} Continuous Crestron Automate VX Care coverage is required from initial purchase through the extended warranty period.⁴

Rapid Advance Replacement
During the applicable warranty period, Crestron will issue an advance replacement unit before the defective unit is sent back to ensure minimal downtime.^{4, 5}

Discounted On Site Support
If on site support is needed, Crestron Automate VX Care subscribers are offered a discounted, all inclusive daily rate without any hidden fees or added costs for travel and expenses.⁶