Crestron Flex Care is an annual subscription service providing 24/7 live technical support, an extended five year warranty on Crestron® hardware, expedited advance replacements, and a discounted rate for on‑site support for C-series conference systems. Crestron Flex Care renews at the same flat annual rate to provide coverage for up to five years from the purchase date of a Crestron Flex conference system.
Overview
Crestron Flex Care is a subscription support plan available for purchase for terms of one year or longer in connection with the purchase of eligible Crestron Flex conference systems.1, 2 The term of coverage under an active Crestron Flex Care subscription plan may be extended for a total period of coverage of up to five (5) years from the purchase of the covered Crestron Flex conference system, by purchasing additional subscription terms prior to the expiration of an active Crestron Flex Care subscription plan.3, 4
Crestron Flex Care subscriptions provide the benefits described below for the covered Crestron Flex conference system:
24/7 Live Support with Optional Cloud Connection
Crestron Flex Care guarantees 24/7, year round live remote support with a dedicated Crestron Flex support team.
Extended Hardware Warranty
The purchase of Crestron Flex Care extends Crestron’s standard limited warranty coverage period from three (3) years to a period of up to five (5) years, for all Crestron-branded hardware included in the covered Crestron Flex conference system, when continuous Crestron Flex Care coverage is maintained from initial purchase through the extended warranty period.3, 4
Rapid Advance Replacement
If a replacement device is needed during the warranty period, Crestron will issue an advance replacement unit before the defective unit is sent back to ensure minimal downtime.4
Discounted On‑site Support
If on site support is needed, Crestron Flex Care subscribers are offered a discounted, all inclusive daily rate without any hidden fees or added costs for travel and expenses.5
Features
Key Features
- 24/7 live remote support with a dedicated Crestron Flex team
- Rapid advance replacement4
- Extends Crestron’s standard limited warranty coverage period from three (3) years to a period of up to five (5) years, for all Crestron-branded hardware included in the covered Crestron Flex conference system, when continuous Crestron Flex Care coverage is maintained from initial purchase through the extended warranty period3, 4
- On site support discount5
Specifications
| Crestron Flex Care Services1 | |
| Support Hours | Live 24/7, year round remote technical support with a dedicated Crestron Flex support team |
| Advance Replacement | Replacement parts ship prior to the defective unit being shipped to Crestron during the warranty period3, 4 |
| Extended Warranty | When Plan coverage is continuously maintained from initial purchase through the extended warranty period, the Crestron Standard Limited Warranty coverage period will be extended from three (3) years to a period of up to five (5) years from the purchase of the Eligible Product, for all Crestron-branded components of the Eligible Products.1, 4 |
| On‑site Support | Discounted, all‑inclusive daily rate without any hidden fees5 |
- Our primary carrier of choice is UPS, however, occasionally orders are shipped via FedEx and USPS.
- All in-stock orders will be shipped Standard Ground with a 3-5 business day delivery time frame.
- Dropship orders may require longer processing times with our manufacturers.
- Deputy Electronics will not ship to PO boxes. A representative will contact you should you enter an unacceptable shipping address. Your order will not be processed until an updated shipping address is provided. If no address is provided within 30 days of the order date, your order will be canceled.
- All orders shipping within the 48 contiguous states will be charged a standard $9.99 shipping and handling fee.
- Should you need your order expedited, please contact a customer service representative at (812) 522-8070 Monday – Friday from 8:00 am to 5:00 pm for pricing/rate quotes. Please be advised that not all items will qualify for expedited shipping.
- Orders placed on Friday after business hours, Saturday, Sunday, or Holidays will not qualify for special shipping methods such as Next Day Air, Overnight Shipping, Second Day Air, or 3 Day Select.
- Expedited orders are only able to ship on business days.
